Refund policy

Return & Refund Policy

At HydroJuvenate®, your satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

Due to the nature of skincare products, we accept returns on unopened and unused items within 30 days of delivery.

To start a return, please contact us at tcisgolden@gmail.com with your order number.
We will provide instructions for returning your item.

Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original method of payment.

Please allow 3–5 business days for your refund to appear.

Damaged or Defective Items

If your order arrives damaged or defective, please email us within 7 days with a photo of the issue, and we will send a replacement at no cost.

Non-Returnable Items

• Used or opened skincare products

• Items returned after 30 days

• Gift cards

If you have any questions, email us anytime at:
tcisgolden@gmail.com